In hospitality, technology failure is a guest experience failure. From the moment a guest books a table to the moment their card is processed, your systems must perform without interruption. We keep them running.
Restaurants, hotels, catering companies, and event venues share a common IT requirement: everything must work, all the time. A POS outage during a dinner rush, a down reservation system on a busy Friday, or an unavailable guest Wi-Fi network all translate directly into lost revenue and disappointed guests.
Fredericksburg Technology provides managed IT services for the hospitality industry with a focus on uptime, POS reliability, PCI DSS compliance, and the seamless guest experience your brand depends on. We serve independent restaurants, multi-location groups, boutique hotels, banquet halls, and catering operations throughout the Fredericksburg region.
Your POS is the nerve center of your operation. We design the network infrastructure your POS requires, handle hardware installation and configuration, coordinate directly with your POS vendor on technical issues, and provide rapid-response support when problems arise during service hours.
Guests expect seamless Wi-Fi. We design and install enterprise-grade wireless networks with captive portal guest authentication, bandwidth management that prioritizes critical systems over guest traffic, and complete physical separation of guest and business networks to protect your POS and back-office systems.
Every establishment that accepts payment cards must comply with PCI DSS. We scope your cardholder data environment, implement required network controls (firewall, network segmentation, logging), help you complete your Self-Assessment Questionnaire, and perform the quarterly vulnerability scans required under PCI DSS.
Digital menu boards, lobby displays, and promotional screens require proper commercial AV infrastructure. We install and manage commercial-grade displays, content management systems, and the cabling and mounting hardware needed for a polished in-venue digital experience.
Modern VoIP systems replace outdated phone lines with feature-rich communication platforms—auto-attendants, call recording, mobile apps, and integration with reservation systems. We design, install, and manage VoIP solutions for front desk, kitchen, and management communications.
Whether you’re opening a new location or renovating an existing space, structured cabling must be planned before walls close. We work with your general contractor to ensure every POS terminal, KDS, security camera, access control panel, and Wi-Fi access point has properly installed low voltage infrastructure from day one.
Technology failure in a hospitality environment isn’t just an IT problem—it’s a revenue problem and a reputation problem.
Restaurants lose an average of $5,000–$10,000+ per hour of POS downtime during peak service. Proactive monitoring and redundancy eliminate this risk.
Non-compliance with PCI DSS can result in fines of $5,000–$100,000 per month, plus liability for fraudulent card transactions—and potentially losing the ability to accept cards.
Studies show 60% of diners consider Wi-Fi quality when choosing a restaurant. Poor or absent guest Wi-Fi directly affects dwell time, reviews, and repeat visits.
Having run restaurants for over 30 years, I can’t emphasize enough how important a reliable network is for our business. I wanted to say a few words about the FXBG Technology team. They were able to come in and meet with me, walk the property, and listen to my concerns and challenges I have had in the past. They put together a great plan and didn’t push back when I needed to make some changes due to budget constraints. They ordered the hardware quickly and had a professional installation. The team was great in helping to educate and solve any issues. I have used them to manage my network and it always worked flawlessly. Even when the local cable company had internet issues, they were quick to respond and help get things running again. They also installed and trained me on my security camera system and again we have had zero issues with it since.
Let's design an IT environment that matches the standard of hospitality your guests expect.
Or call us: (540) 403-8324